Shipping and Delivery

PROCESSING TIMES

Domestic orders are processed Monday through Friday and are shipped via Australia Post within 24 hours of placement, excluding weekends and public holidays. Tracking information is sent via email by 5pm AEST on the day that orders are shipped out.

SHIPPING INFORMATION ✈

Title and risk of loss for products pass to you upon delivery.

Australia Post often processes high volumes of parcels through their network. Thus, please allow up to 5 business days after their quoted delivery date.

To stay up to date and for further information on domestic shipping please check the Australia Post website here.

If you’re delivery is late or lost, please submit an enquiry with Australia Post here. Please have your tracking number ready.

SHIPPING DESTINATIONS

We currently ship to Australia, New Zealand, the US, Canada, the UK and Ireland.

We are more than happy to ship to other countries if your country is not on this list, please contact our customer service team at hello@chakessentials.com.au and they will determine shipping costs for you.

RETAIL SHIPPING FEES

Australian Orders
Standard shipping         AUD $5
Free shipping on orders over AUD $150

New Zealand Orders
Standard shipping AUD $20
Free shipping on orders over AUD $200

International Orders

Canada, USA, UK, Ireland

Standard shipping AUD $35

INTERNATIONAL TAXES/CUSTOM CHARGES

Some countries enforce import taxes or customs fees. These additional costs are the responsibility of the customer and Chak Essentials does not cover these fees. If you are unsure of the applicable taxes/customs charges that may be relevant to you, please contact your local customs office.